Terms & Conditions
Last Updated: July 2026
Welcome to www.tahiliya.com ("Website"), operated by Tahiliya ("we", "our", "us"). By accessing or using this Website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the Website.
1. Eligibility
You must be at least 18 years of age or have the consent of a parent or legal guardian to use this Website and purchase products.
You agree that all information provided by you is accurate, complete, and up to date.
2. Products & Orders
Tahiliya offers apparel, accessories, home textiles, and other lifestyle products through this Website.
All products displayed are subject to availability.
Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:
- Product unavailability
- Pricing or listing errors
- Suspected fraud
- Payment issues
- Violation of these Terms
- Misuse or abuse of our services
If payment has already been received for a cancelled order, the applicable amount will be refunded using the original payment method or another appropriate method.
3. Pricing
All prices are displayed in Indian Rupees (INR) unless otherwise specified.
While we strive for accuracy, pricing, product descriptions, promotions, discounts, and availability may occasionally contain errors.
Tahiliya reserves the right to correct such errors and cancel affected orders before shipment.
4. User Account
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.
You must notify us immediately of any unauthorized access or suspected security breach.
Tahiliya is not liable for losses resulting from unauthorized access due to your failure to protect your account credentials.
5. Website Usage
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Interfere with Website functionality.
- Upload malicious software or harmful code.
- Copy, reproduce, or commercially exploit Website content without written permission.
- Misrepresent your identity.
- Engage in abusive, fraudulent, or disruptive conduct.
We reserve the right to suspend or permanently terminate accounts that violate these Terms.
6. Customer Conduct
Tahiliya reserves the right to refuse service, cancel orders, restrict accounts, or blacklist customers where we reasonably believe there has been:
- Fraudulent activity
- Repeated abuse of return policies
- Threatening or abusive behaviour
- False claims
- Chargeback abuse
- Misuse of promotional offers
- Any conduct harmful to Tahiliya, its employees, partners, or customers
Where appropriate, refunds may be issued instead of store credits.
7. Product Information
We make every effort to display our products accurately.
However, actual colours, textures, and appearance may vary slightly depending on your device display, lighting conditions, or photography.
Minor variations shall not be considered manufacturing defects.
8. Payments
Payments are processed securely through authorized third-party payment providers.
Tahiliya does not store complete debit card, credit card, CVV, UPI PIN, or banking credentials.
Orders will only be processed after successful payment authorization unless Cash on Delivery or another approved payment option is offered.
9. Shipping, Returns & Refunds
Shipping timelines are estimates only and may vary due to operational, courier, weather, or other unforeseen circumstances.
Returns, exchanges, cancellations, refunds, and store credits are governed by our separate Return & Exchange Policy available on the Website.
10. Marketing & Electronic Communications
By creating an account, placing an order, subscribing to our newsletter, or otherwise interacting with Tahiliya, you consent to receive communications regarding your orders, account, products, services, promotions, and offers.
These communications may be sent via:
- SMS
- RCS (Rich Communication Services)
- Phone calls
- Push notifications
- Other electronic communication channels
You may opt out of promotional communications at any time. However, transactional communications relating to your orders or account may still be sent.
11. Intellectual Property
All Website content including logos, product images, photographs, graphics, designs, videos, text, software, trademarks, and other materials are the exclusive property of Tahiliya or its licensors.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
12. User Content
If you submit reviews, testimonials, photographs, comments, or other content to Tahiliya, you grant us a worldwide, royalty-free, perpetual, non-exclusive licence to use, reproduce, modify, publish, display, and promote such content for marketing or business purposes.
You confirm that any content submitted by you does not infringe the rights of any third party.
13. Privacy
Your use of this Website is also governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Tahiliya shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of the Website or purchase of products.
Our total liability for any claim relating to a purchase shall not exceed the amount actually paid by you for the relevant product.
Nothing in these Terms limits liability where such limitation is prohibited by law.
15. Indemnity
You agree to indemnify and hold harmless Tahiliya, its directors, employees, affiliates, suppliers, logistics partners, and service providers against any claims, losses, liabilities, damages, expenses, or legal costs arising from:
- Your breach of these Terms;
- Misuse of the Website;
- Violation of applicable laws;
- Infringement of third-party rights.
16. Suspension & Termination
Tahiliya may suspend or terminate your account or access to the Website without prior notice if we reasonably believe these Terms have been violated or if continued access may adversely affect our business, customers, or operations.
17. Force Majeure
Tahiliya shall not be liable for delays or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, pandemics, epidemics, war, terrorism, civil unrest, labour disputes, government restrictions, internet outages, cyber incidents, transportation disruptions, courier delays, supply chain interruptions, or power failures.
18. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
19. Amendments
Tahiliya reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on this Website with the revised "Last Updated" date. Continued use of the Website constitutes acceptance of the updated Terms.
20. Giveaways & Promotions
Any contests, giveaways, promotional campaigns, or shopping vouchers conducted by Tahiliya may be subject to additional terms announced with the respective promotion.
Unless otherwise stated:
- Shopping vouchers are non-transferable and cannot be exchanged for cash.
- Tahiliya reserves the right to verify participant eligibility.
- Fraudulent or duplicate entries may be disqualified.
- Winners may be required to provide proof of identity.
- Tahiliya may use winners' names, photographs, or submitted content for promotional purposes unless prohibited by law.
- Tahiliya reserves the right to modify, suspend, or cancel any promotion without prior notice.
- The decision of Tahiliya regarding any promotion shall be final.
21. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Tahiliya
Website: www.tahiliya.com
Email: support@tahiliya.com