Privacy Policy

Last Updated: July 2026

Tahiliya ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit or make a purchase through www.tahiliya.com ("Site").

This Privacy Policy applies only to information collected through our website and related services. It does not apply to information collected offline or through third-party websites, applications, or services that may be linked from our Site.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

Amendments

Tahiliya reserves the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or services.

Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

Information We Collect

We collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Site.

Information You Provide

When you place an order, create an account, subscribe to our newsletter, contact customer support, participate in promotions, submit reviews, or otherwise interact with us, we may collect:

  • Name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Payment information (processed securely through our payment partners)

  • Purchase history

  • Product preferences

  • Size preferences

  • Communication preferences

  • Information shared during customer support interactions

Information Collected Automatically

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Pages viewed

  • Referral source

  • Date and time of visits

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Verify transactions and prevent fraud

  • Process returns, exchanges, and refunds

  • Improve our products, services, and website

  • Personalize your shopping experience

  • Recommend products based on your interests

  • Send order confirmations, shipping updates, and service notifications

  • Send promotional offers, newsletters, and marketing communications where permitted by law

  • Conduct analytics and improve website performance

  • Comply with applicable legal and regulatory obligations

Marketing & Communications

Tahiliya may communicate with you regarding your orders, account, products, services, offers, promotions, new collections, and other brand-related updates.

These communications may be sent through various channels, including but not limited to:

  • Email

  • SMS

  • RCS (Rich Communication Services)

  • WhatsApp

  • Push Notifications

  • Phone Calls

  • Other electronic or digital communication channels that may become available from time to time

You may opt out of receiving promotional communications at any time by using the unsubscribe link provided in our emails, following the opt-out instructions included in our communications, updating your account preferences where available, or by contacting us at support@tahiliya.com.

Please note that even if you opt out of promotional communications, we may continue to send transactional or service-related messages relating to your orders, returns, refunds, account security, or other important account information.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Remember your preferences

  • Keep you logged into your account

  • Improve website performance

  • Measure website traffic

  • Analyze customer behaviour

  • Personalize your shopping experience

  • Support advertising and remarketing campaigns

You may disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.

Sharing of Information

Tahiliya does not sell or rent your personal information to third parties.

We may share your information with trusted third-party service providers solely for the purpose of operating our business and providing services to you, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Order management partners

  • Customer support providers

  • Marketing and communication platforms

  • Analytics providers

  • Cloud hosting and technology service providers

These partners are authorized to use your information only as necessary to provide services on our behalf and are expected to maintain appropriate security and confidentiality measures.

We may also disclose your information where required:

  • To comply with applicable laws, regulations, court orders, or lawful governmental requests.

  • To investigate or prevent fraud, security issues, or illegal activities.

  • To enforce our Terms of Use or other agreements.

  • To protect the rights, property, or safety of Tahiliya, our customers, employees, or the public.

Payment Security

All online payments are securely processed by certified third-party payment service providers using industry-standard encryption and security protocols.

Tahiliya does not store your complete credit card number, debit card number, CVV, UPI PIN, net banking credentials, or other sensitive payment authentication data on its servers.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Fulfil your orders

  • Provide customer service

  • Maintain your account

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Update your account details

  • Request deletion of your personal information where applicable

  • Withdraw consent for marketing communications

  • Request information regarding how your personal data is processed

To exercise any of these rights, please contact us at:

Email: support@tahiliya.com

Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites or services. Tahiliya is not responsible for the privacy practices, content, or policies of such third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our products and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Disclaimer

All policies are subject to change without prior notice.

In the event of any conflict between this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

Contact Us

If you have any questions regarding this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:

Tahiliya

Website: www.tahiliya.com

Email: support@tahiliya.com

By accessing or using www.tahiliya.com, creating an account, subscribing to our communications, or purchasing products from our Site, you acknowledge that you have read, understood, and agree to this Privacy Policy.